Terms and conditions

  1. Applicability

    These general conditions are applicable to:
    • The purchase of TRIGGER SKATE branded products on his website : www.triggerskate.com
    • The use of any information, documents, graphics, movies, features, music, and/or other services on the website
  2. Ordering/Purchasing on our Website

    1. Eligibilty to order/purchase
      In order to place an order on our Website you must:
      • be 16 years of age or older
      • be a consumer - not a reseller
    2. How to order
      You need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Website, which includes designing items, adding items to your shopping cart and checking out from our retailers.
      Placing an order on the Website is easy.
      1. Find the products you want
      2. Add the product to your shopping cart
      3. Proceed to checkout
      4. Select delivery and billing option
      5. Review your order
      6. Submit your order
      7. Receive an online order confirmation
      You are bound by your order once you have clicked the “Submit order” button at the end of the ordering process. By clicking the “Submit order" button, you send your order to us as it is displayed in the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the Website, which contains your order number and the details of your purchase. The purchase agreement has now been concluded.
      A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.
      We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.
    3. Our right to not accept your order or cancel your purchase
      We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:
      • the product is not available / in stock (any payments will be refunded)
      • your billing information is not correct or not verifiable
      • your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
      • your bank transfer payment is not received within 12 calendar days after acceptance of your order
      • we have reason to believe you are under 16
      • we have reason to believe that you are a reseller
      • there was an error in the price quote
      • we could not deliver to the address provided by you
    4. Data check
      When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud will be investigated and if necessary prosecuted. By submitting your order, you agree to this.
  3. Price/Payment

    1. Payment methods
      You can find the available payment methods in the help section of the relevant Website. We do not accept any other method of payment than mentioned in the help section, as our system is not designed to process other payment methods.
      Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.
    2. Payment processing
      Payments can only be processed if the billing information can be verified.
      If you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse.
      Note that if you pay by bank transfer, we will start delivery after we receive your payment. This may take several days. In the event no payment has been received within 12 calendar days after you submitted your order, your purchase will be cancelled
    3. Retention of title
      We retain title in the products until we have received full payment for all such products.
    4. Price and currency
      The product prices displayed on the Websites are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the help section of the Website.
      Prices are quoted in Euro with the exception of the UK, Sweden, Norway and Denmark where prices are quoted in local currency. If you change the country of delivery while browsing or during check out, prices from that moment may be quoted in a different currency. If your local currency is different from the currency the prices are quoted in, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
      Please note that changing the country of delivery may have an influence on the price due to change in currency or to country specific pricing.
    5. Your total price
      The total price specified in the final check out screen includes tax and shipping costs. The prices are quoted in the order confirmation of receipt of your order as well, which you can print or download for future reference. If you are paying by credit/debit card, the total amount for your entire order will be reflected on your statement in your local currency.
      Please transfer only the exact amount specified on the order confirmation, and make individual transfers per order, using the unique reference number stated in your order confirmation.
    6. Price changes
      The product prices displayed on the Website may be subject to change. We reserve the right to change prices without notice. Subject to clause 3.7 below, the prices as displayed at the moment of purchase are the prices applicable to that purchase.
    7. Pricing errors
      Please note that even though the Website is composed with care, it is possible that the pricing information on our Website contain errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.
  4. Order security

    Trigger Skate has implemented secure socket layer (SSL) technology, one of the most robust encryption platforms available. Your payment information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server.
    Although we use encrypted security software, the security of information and payments transmitted by the Internet or via e-mail can’t be guaranteed. Trigger Skate shall not be liable for any damages suffered as a result of the use of electronic means of communication, including – but not limited to - damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
  5. Shipping and delivery

    1. Delivery – when and where
      We deliver products from Monday through Friday. We do not ship on public holidays. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the help section of the relevant Website (search for ‘delivery location’).
    2. Shipping Timeline
      For delivery of items we offer Standard Delivery and Express Delivery.
      EXPRESS DELIVERY: 1-2 days delivery*
      If you choose Express Delivery, you submit your order on a working day before 12.00 hrs (noon) CET, and you pay by credit/debit card, your order will be delivered the next working day (weekend days and public holidays are not considered working days). If you pay by bank transfer, Express Delivery is less effective, since we only start delivery after receipt of your payment. This could take 5 to 7 days.
      STANDARD DELIVERY: 2-6 days.*
      If you choose Standard Delivery and you pay by credit/debit card, delivery will be within the lead time frame indicated below. Please note that if you pay by bank transfer, Standard Delivery only starts delivery after receipt of your payment. This could take 5 to 7 days.
      * We try to deliver on time to the extent this is commercially reasonable. We usually make it, but we cannot guarantee timely delivery. For any delay in delivery, please contact us at: contact@triggerskate.com.
    3. Split delivery
      Where possible, we try to deliver in one go.
    4. Inspection upon delivery
      Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs as soon as the warehouse has handled your return. Please also note that you should inspect the products within a reasonable time after their receipt. You will be deemed to have accepted the products unless you have notified us within 30 days after receipt of the products that they are rejected.
  6. Shipping rates

    1. Shipping rates
      Shipping rates are applied per order. The exact shipping rates depend on the country of delivery. For details on shipping rates per country see the help section of the relevant Website.
    2. Free shipping
      If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive FREE ‘standard delivery’, or the option of discounted ‘express delivery’. See the help section of the relevant Website for threshold amounts and their corresponding discounted delivery rates.
  7. Returns & cancellations

    1. Cancelling order before delivery
      You may cancel any order for non-customized products free of charge and without giving us any reason, provided it has not yet been shipped. If you have submitted an order and wish to cancel, please check the status of your order first by visiting the "Order status" link at the top right of the Website. If the status of your order is "Pending" or "On Hold" we might still be able to cancel your order so contact our call centre at +33689558448 (France) or by email via the Contact section to request to request an order cancellation.
      Our consumer service agents will request a cancellation of your order at our warehouse. If successful, they will send you an email and the cancellation will be free of charge.
      If cancellation was not possible, the products will be delivered to you, which you will need to refuse upon receipt. The products will be returned to us and your money will be refunded.
    2. Returning products after delivery - defectives
      You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 2 months after you notice the defect. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return and on refund information see the help section of the Website.
    3. Returning products after delivery - for whatever reason
      If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 30 calendar days after delivery, without giving us any reason, as long as:
      • the products are unwashed and not used in any way (you are allowed to try garments or shoes on for fit, unless we have indicated otherwise - but you cannot wear them)
      • the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)
      • the product is complete: e.g. both items of a pair must be returned
      You cannot return:
      • products that have been tampered with, worn, modified
      • electronic or audiovisual products of wich an affixed seal is broken
      For information on refunds, see art 8.6 below. For practical information on how to return, see the help section of the Website.
    4. Product exchange
      To return products see art 7.2 and 7.3 above. For another color or another size, please contact Customer Service at +33689558448 (France) or by email at the Contact section.
    5. Returning gifts
      At the moment, we cannot offer a product return to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to follow the procedure for returning orders as stated in returning orders after delivery.
    6. Refund informations
      In the event you return goods because they are defective or otherwise not in conformity with your order, we will pay for the ship-to and return-shipping costs. In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment.
      Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give your bank details to Customer Service when you initiate the return so that we can refund the money directly to your account. You will receive your refund after the product has been returned and processed.
      For practical information on how to return and for refund timelines, see the help section of the Website. Please read the help section information and follow the directions carefully in order to prevent unnecessary delay.
      Specific note on Domestic Maestro payments: if you paid with Domestic Maestro and did not fill in the ‘issue number’ or ‘start date’ field during checkout, we will not be able to process your return and/or grant you a refund.
  8. Conditions applicable to pre-ordered products

    Pre-Order is the process by which you are able to order products in advance of the scheduled retail launch. Due to the nature of pre-ordering, the following specific conditions apply to Pre-Ordered products:
    1. Delivery
      Pre-Ordered products are targeted to be delivered before the retail launch date, provided that we have received your payment timely. Concrete delivery times depend on the moment the product is available in our warehouse. Standard Delivery timelines (2 to 6 days) will apply from the moment the Pre Ordered product is available in our warehouse. This information is best estimates only, timelines are not binding.
    2. Payment
      Your payment will be deducted as soon as the order is received (or, in the event of bank transfer, as soon as possible). We will not start the execution of your order prior to having received payment. For bank transfers this may mean that delivery will be later than set out under the bullet point above.
    3. Separate shipping
      Pre-Ordered products are shipped separately. They will not be shipped with regular product you may have ordered. Unfortunately, due to technical limitations from our side, the pre orders will show in your “goods shipped” confirmation e-mail and in your order status online. This is incorrect. Please disregard this information. You will receive a separate shipping confirmation once the product is shipped.
    4. Product launch date
      The scheduled retail launch date (product launch) for your Pre- Order product can be found in the product description page on the relevant Website.
  9. Conditions applicable to promotion codes (discounts)

    1. When used according to its terms, a promotion code entitles the user to a one-time promotion/discount relating to the purchase of an individual products or to an order of more than one product during the period indicated with the relevant promotion code.
    2. Promotion codes are personal and non-transferable and can be used only in direct connection with online purchasing on the Websites. You cannot sell, barter or give away a promotion code. You cannot upload or make available a promotion code on any website or through any other public offer, give away, sale or barter. You cannot use promotion codes for commercial purposes.
    3. The promotion code is connected with the Trigger Skate brand. You cannot use the promotion code in connection with any other brand, company or name or use the promotion code in any unlawful, improper or disrespectful manner or in any other way that may harm Trigger Skate’s reputation.
    4. Only one promotion code can be used per product and per order. Promotion codes cannot be combined with any other special offer or promotion.
    5. Promotion codes are not exchangeable for money.
    6. Trigger Skate does not have any obligation to re-issue or refund promotion codes. However, should Trigger Skate decide to re-issue or refund a promotion code, it needs your promotion code to do so. So please retain a copy of your promotion code, otherwise it will not be reissued or replaced in the event of loss.
    7. Without prejudice to any other rights Trigger Skate may have, Trigger Skate is entitled to immediately invalidate a promotion code in the event Trigger Skate has reason to suspect that a promotion code is used in violation of the above or otherwise misused or in the event Trigger Skate has other reasons to do so.
  10. Avaibility

    Fulfillment of all orders on the Website is subject to availability. We try to ensure that all items offered for sale are in stock. However we reserve the right not to accept any orders or to cancel confirmed orders for products that are out of stock. In such event we will inform you by e-mail and any payments will be refunded.
    If you have more than one item in your cart, the rest of the available product in your order will be processed and the out-of-stock item will not ship. You will receive an email notice informing you of the order status. Billing occurs at the time of shipment, so you will not be charged for out-of-stock items.
  11. Offer validity

    The offers on the Website are valid only the moment that they are displayed on the website, unless a specific term is communicated on the website. We are not bound by any offer in the event of spelling, pricing or other errors or mistakes in the Website information. We reserve the right to cancel any purchase concluded in the event of such error.
  12. Liability

    1. Trigger Skate shall only be liable for damages suffered by you in the event such damages result from attributable breach by Trigger Skate of its contractual obligations towards you, or in the event Trigger Skate's liability follows from applicable statutory law.
    2. In the event you have suffered damages in relation to our activities on the websites, our liability will be limited to:
      1. damage to the Trigger Skate products or to other materials
      2. reasonable and demonstrable costs incurred by you to find out the cause and the amount of the damages under a)
      3. reasonable and demonstrable costs incurred by you to prevent or reduce the damage under a)
      The maximum reimbursement of the above damages will (if applicable) be the purchase price of the products concerned.
    3. We shall not be liable for damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products.
    4. We are not liable for damages as a result of incorrect information on the Websites.
    5. In the event you suffer damage as a result of our gross negligence or willful misconduct, none of the limitations in this article apply.
  13. User generated content

    1. If you post any ideas, remarks, questions, data, graphics, opinions, designs, customizations, or other information (including info on bulletin boards, chat rooms or other forums on the Website) (hereafter "User Generated Content”), on the Website, or if you send such User Generated Content through the Website to Trigger Skate, this will become the exclusive property of Trigger Skate. The User generated Content will be deemed to be non- confidential and we will be entitled to use or disclose the User Generated Content in any manner whatsoever, without liability or notice to you. The User Generated Content or any other information you send to the Website should not be, or contain, material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious. You agree that all material submitted to us is original to you, and not copied in whole or part from any third party. Please do not send anything that is required to be kept confidential. Trigger Skate does not, and you agree that Trigger Skate has no obligation to, review the User Generated Content, that Trigger Skate is not in any manner responsible for User Generated Content, that Trigger Skate does not guarantee the accuracy, integrity or quality of User Generated Content, and that Trigger Skates cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Content will not appear on the Website. You acknowledge that by providing you with the ability to access and view User Generated Content on the Website, Trigger Skate is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on the website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Generated Content are not necessarily those of Trigger Skate or its affiliated or related entities or content providers.
    2. Notwithstanding the foregoing, you acknowledge and agree that Trigger Skate has the absolute right to monitor User Generated Content posted to the Website in its sole discretion. In addition, Trigger Skate reserves the right to alter, edit, refuse to post or remove any such User Generated Content, in whole or in part, for any reason or for no reason, and to disclose such User Generated Content and the circumstances surrounding their transmission to any third party. You agree that we do not have any obligation to use or respond to any User Generated Content. You agree that you shall immediately notify Trigger Skatein writing of any objectionable content appearing on the Website. Trigger Skate will make good faith efforts to investigate allegations that any User Generated Content violates these General Conditions but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific User Generated Content, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any User Generated Content whatsoever.
    3. Any use of any content on the Website, including, without limitation, User Generated Content, will be at your own risk. Without limiting the generality of the foregoing, you acknowledge and agree that Trigger Skate is not responsible for any User Generated Content that purports to give medical advice or advice regarding fitness training, exercise, or diet. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or a physical fitness program.
    4. You may not post or otherwise distribute content to the Website which Trigger Skate in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of Trigger Skate or another party, illegal, or otherwise objectionable to Trigger Skate. You may not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization. You may be required to register and/or agree to additional terms of use prior to being permitted to post or otherwise distribute User Generated Content to the Website.
    5. Use of information submitted
      To the extent any intellectual property rights exist in the User Generated Content, these rights shall vest in Trigger Skate. To the extent you own the intellectual property rights in the User generated Content, these shall be transferred by you to Trigger Skate the moment you post the User Generated Content on the Website, or send it to Trigger Skate. To the extent the foregoing is not valid, or not sufficient to guarantee the free use by Trigger Skate of the User Generated Content, you agree and guarantee that Trigger Skate is free to use any (parts of) the User Generated Content posted or sent by you, or created by you while accessing the Website (or contained in any communication you may send to Trigger Skate or submit to the Website without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the website or other products or services. You acknowledge and agree that you shall have no claim against Trigger Skate or any other party should any User Generated Content created, posted or sent by you be used in the above sense by Trigger Skate or such other party.
  14. Applicable law

    These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website or with any purchases on the Website shall be governed by French law.
  15. Info on the Website

    Even though Trigger Skate has composed the Website with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete. Trigger Skate shall not be not liable for any damages resulting from the use of (or inability to use) the Websites, including damages caused by viruses or any incorrectness, or incompleteness of the Information, unless such damage is the result of any willful misconduct or from negligence on the part of Trigger Skate.
  16. Linked sites

    The Websites provides links to external Internet sites. Trigger Skate shall not be liable for the use or the content of Internet sites that link to this site or which are linked from it.
  17. Trademarks and copyright on the website

    All brand names, product names and titles used on the website are trademarks or trade names of Trigger Skate or third party trade mark or trade name holders. You are not allowed to use of reproduce any such trade marks or trade names as this may constitute an infringement of the holders' rights. All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are the copyright of Trigger Skate or its suppliers. You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication. Should you wish to use materials or information from this Website, you need to obtain Trigger Skate’s prior written consent.